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Version 1.4 | Effective 3 August 2023
At LAB3, your privacy is very important to us. We respect your rights to privacy, and we are absolutely committed to protecting your personal information. We want to be transparent with you about the types of personal information we collect and hold, how that information is used and with whom we share the information.
This policy explains all of this to you and how you can contact us if you have any queries or concerns about this policy and/or your privacy.
References in this policy to:
The type of personal information we collect, and hold depends on your relationship with us. For example, if you are a:
Also, if you send us an enquiry, submit your details on our websites or provide us with feedback, we will collect your name, contact details and details of your enquiry or feedback.
In addition to the above, we may also collect sensitive information where you consent to the collection of that information and the information is reasonably necessary to carry out a business function or activity. The type of sensitive information that we are most likely to collect includes criminal and security background checks.
We collect your personal information in different ways. We may collect personal information from you directly or through our dealings with you, for example:
We may also collect information about you from:
The main purposes for which we collect, hold, and use your personal information are to:
If we are not able to collect personal information about you, we may not be able to provide you with products, services and assistance to the extent that they require us to collect, use or disclose personal information.
We may use or disclose your personal information for the purpose for which it was collected. We may also use and disclose your personal information for a secondary purpose that is related to a purpose for which we collected it, where you would reasonably expect us to use or disclose your personal information for that secondary purpose.
Other instances when we may use and disclose your personal information include:
From time to time we deal with third parties, such as service providers, and so may disclose your personal information to third party recipients. For example, we may share your personal information to third parties:
When we disclose your personal information overseas, we take steps to ensure that the recipient is obliged to protect your personal information in accordance with Australian or New Zealand privacy laws or that the recipient is bound by requirements no less onerous than the Australian or New Zealand privacy laws.
The security of your personal information is important to us and we take reasonable steps to keep your personal information secure.
However, except to the extent liability cannot be excluded by law, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your personal information. Please notify us immediately if you become aware of any unauthorised access to your personal information.
We will store electronic records within our own secure network and through third party data storage providers. Personal information within our network is password protected and access is appropriately limited.
Our third-party data storage providers are required to protect personal information in accordance with applicable laws and take appropriate technical and organisational measures against unauthorised or unlawful use of personal information or its accidental loss, destruction, or damage.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
You have a right to request access to, or to update or correct your personal information held by us. To make a request, please contact us in writing (see our contact details below). We will require you to verify your identity and specify what information you require. We may charge a fee for providing access to this information and we may refuse access where the Privacy Act 1988 (Cth) or Privacy Act 2020 (NZ) allows us to do so.
In the event of any loss, unauthorised access or disclosure of your personal information that is likely to result in serious harm to you, we will investigate and notify you and the Office of the Australian Information Commissioner or New Zealand Office of the Privacy Commissioner (as applicable) as soon as practicable, in accordance with applicable laws.
If you aren’t happy with us, please let us know. We are committed to efficiently and professionally resolving any complaint in relation to your privacy. Please contact the Privacy Officer in writing (contact details below) and provide the following information to support your complaint:
Please also provide any other information in relation to your query, complaint, or issue that you think might be relevant or useful.
The Privacy Officer will:
We try to resolve any complaints as quickly and as efficiently as possible, and we aim to respond to complaints within 28 days. If this is not possible, you will be contacted within that time to let you know how long it should take us to respond to your complaint.
If you are dissatisfied with our response to your privacy concerns, a complaint may be lodged with the:
Office of the Australian Information Commission (OAIC) – call 1300 363 992 or use the online privacy complaint form accessible at oaic.gov.au; or
Office of the Privacy Commissioner (New Zealand) – call 0800 803 909 or use the online privacy complaint form accessible at privacy.org.nz.
Our contact details
Please direct any privacy issues, complaints, or queries to our Privacy Officer:
By mail: LAB3, Privacy Officer, Level 7, 473 Bourke Street Melbourne VIC 3000
By phone: 1300 911 346
By email: email@example.com.
Privacy Act 1988 (Privacy Act Australia)
Privacy Act 2020 (Privacy Act New Zealand)