Hearing Australia Client Story - LAB3

Hearing Australia move to Infrastructure as Code capability

Hearing Australia is a corporate Commonwealth entity and is the nation’s largest provider of government-funded hearing services for children, young adults under 26, Aboriginal and Torres Strait Islander peoples, pensioners and veterans. Hearing Australia has been helping Australians rediscover the joy of sound for 75 years, keeping people connected to their family, friends and the world around them.

Hearing Australia selected LAB³ as their primary IT partner, to support them transform their technology environment in the cloud – to increase efficiencies, remain competitive and ensure financial sustainability.

Vision

Approach

Outcome

Solutions used

“Following a competitive market process, LAB³ was engaged primarily to assist Hearing Australia move to an Infrastructure as Code capability. Their Bedrock solution allowed us to quickly transition to a much more effective and efficient infrastructure provisioning capability.”

MIKE BRETT, CHIEF INFORMATION OFFICER, HEARING AUSTRALIA

Client vision

Hearing Australia operates within a highly competitive sector. Central to their business strategy, Hearing Australia developed a plan to transform their technology environment in the cloud – to increase efficiencies, remain competitive and ensure financial sustainability.

Ultimately, this would enable their dedicated team of audiologists and employees to improve their provision of world leading hearing services Australia-wide, including for people living in remote and disadvantaged communities.

Hearing Australia’s technology environment featured legacy infrastructure, on-premises servers, and old networks. This presented an opportunity for Hearing Australia to focus on the modernisation of their ICT infrastructure environment, which in turn could contribute to improved operations.

LAB³ Outcomes at a glance

12 months

Fully modernised in Azure

10x

Speed uplift across Network

Bandwidth throughput

Up to 60%

Savings compared to previous spend, with better performance outcomes

Our fearless approach

Key for Hearing Australia was to maintain continuity of hearing services for their clients, along with maintaining the confidentiality and safety of personal information and records.

LAB³supported Hearing Australia over their entire cloud journey to achieve a seamless transformation.

In 12 short months, and with automated solutions – an Azure platform was built, a migration plan developed and migration to Azure actioned. Plus, there was a complete uplift of the Hearing Australia network, putting the team at Hearing Australia in a position to better secure and modernise their provision of hearing services.

Improved productivity. Achieved through an M365 Security and cloud platform uplift
Long-term technical debt retired and future-proofed. Full DC exit to Azure including ongoing support for relevant cloud services
Improved security posture. Full security detection (leveraging Azure Sentinel) and LAB³’s Security Operations Centre
Optimised Networking. Full Network transformation across all sites Australia-wide leveraging Meraki Software Defined Network
Platform for insight. Enabling Power BI across the organisation by deploying initial frameworks and governance to allow for broadscale uptake

Hearing Australia now fully operates in Azure, with LAB³ providing the right level of support to empower the Hearing Australia technology team. There was a strong collaborative approach throughout the journey – with both regular and robust governance to ensure solutioning was consistent with Hearing Australia’s goals, and with a focus on client enablement to share deep expertise in DevOps and Microsoft technologies.

“LAB³ were very responsive in recrafting solutions to a way we could absorb. A great example was to separate the build proposal for our new infrastructure and the ongoing services required to support this. This allowed us to commit early to execution and gave us time to better understand what services and service levels were needed to extract value from the new capability.”

MIKE BRETT, CHIEF INFORMATION OFFICER, HEARING AUSTRALIA