Dedalus Client Story - LAB3 | Cloud Transformation

Cloud transformation for global healthcare software provider

To transform to a services-based business in the cloud, with applications delivered as a managed service, Dedalus partnered with LAB³ to establish a secure and efficient cloud environment.

This included the secure migration of the R&D and Customer Support departments within a 90 day timeframe and without business disruption.

Vision

“We now have applications we can deliver as a managed service, and what used to be weeks to months of engagement is now 16 minutes to deploy.”

Stephen Burmester, CTO, Asia Pacific Dedalus

CLIENT VISION

As a global healthcare software provider with over 240 clinical software applications, Dedalus have served 540+ million people across 40 countries and over 7500 health care organisations. With their customers relying on them to deploy and maintain critical applications.

Dedalus needed to establish a secure, efficient cloud environment from which to make their many applications available to their customers as a service, while reducing the effort required to manage their own underlying technical estate. Provisioning of their clients’ software had to be rapid, predictable and manageable at scale.

Additionally, they had to ensure the service and support they provided their customers 24 hours a day, 7 days a week, would not be impacted in any way—even as they migrated their Customer Support and Product Development teams to the cloud.

OUTCOMES AT A GLANCE

30 Minutes

or less to deploy customer solutions

30% +

reduction in customer support requirements

24/7

cybersecurity protection (SOC managed service)

DEDALUS’ FEARLESS APPROACH

SaaS Application Deployment

Dedalus used LAB³’s Bedrock to create “application blueprints”, which allowed them to deploy their solutions to customers as a managed cloud service without requiring any on-premises infrastructure.

Centralised Cybersecurity

Dedalus secured their environment using LAB³’s SIEM/SOAR solution, Security Insight, and engaged LAB³’s 24×7, Microsoft MXDR certified Security Operations Centre (SOC) for ongoing threat detection and response.

AI-Accelerated Cloud Migration

Finally, they used LAB³’s Dr Migrate to plan and facilitate the migration of their R&D and Customer Support departments, allowing them to meet their 90-day deadline for exiting their incumbent data centre without business disruption.

✔ The Results:

Dedalus’ new “Application Managed Service” platform allows them to offer their software solutions to customers as cloud services, rolled out in minutes. This has translated into a dramatic improvement for their customers in both the time-to-value, and the operational overhead associated with their solutions.

Dedalus’ streamlined cloud environment has freed up substantial business resources, enabling them to invest even further in customer service, customer support, and product development.

✔ 30 min or less to deploy customer solutions

✔ R&D and Customer Support migrated to Azure in under 12 weeks

✔ 30%+ reduction in customer support requirements

✔ 24×7 cybersecurity protection (SOC managed service)

“The work that we’re doing with LAB³ (in the cloud), leveraging their Bedrock platform and application blueprints where ‘everything is code’, is all about shortening the time to value for our customers.”

Stephen Burmester, CTO, Dedalus