LAB3 Accelerates AI-Led Managed Services with John Gavallas Appointment

LAB3 has appointed managed services and cloud operations leader John Gavallas to lead the next evolution of its Managed Services practice, accelerating the adoption of agent-driven automation and AI-powered operations for enterprise clients.

“The traditional, headcount-heavy model of Managed Services is broken. The future isn't outsourcing more people. It's deploying intelligent agents that automate repetitive operations, augment expert teams and deliver better outcomes at scale.”
John GavallasManaged Services Executive, LAB3

Australian-based delivery is becoming more competitive

The Managed Services industry is undergoing a shift as AI and intelligent automation reduce reliance on traditional labour-intensive support models, making Australian-based delivery more competitive than ever.

With more than 95% of its Managed Services delivered locally, LAB3 has spent years investing in automation, AI Ops and cloud-native operations to help organisations move beyond reactive support towards proactive, continuously improving services.

John Gavallas brings pioneering work in Agentic AI Ops

Gavallas brings more than 20 years' experience building and scaling Managed Services businesses. He established the Azure Managed Services practice at Microsoft Partner of the Year winner Mexia, before expanding the capability into Deloitte Australia's Cloud Operate division following the company's acquisition.

Most recently, he founded an Agentic AI operations startup focused on transforming how Managed Services are delivered, validating strong demand for AI-led operational models that reduce complexity, improve efficiency and decouple growth from headcount.

In the media

The appointment of John Gavallas as Managed Services Executive at LAB3 and the company's vision for AI-led Managed Services has attracted coverage across Australian technology and consulting media. Read more from:

LAB3's model disrupts the traditional approach

For almost a decade, LAB3 has challenged conventional managed services models through cloud-native operations, automation and Australian-based delivery, including the provision of a local Security Operations Centre.

Unlike traditional support models focused on maintaining environments with cheaper workforces offshore, LAB3 is locally based. Key to its success is combining advisory expertise, AI Ops, automation and continuous optimisation to help clients reduce complexity, strengthen security, optimise costs and unlock ongoing innovation.

Through automation-led service delivery and proprietary accelerators, clients can rapidly assess their technology landscape, identify hidden risks and opportunities, and accelerate onboarding and transition activities.

“We're excited to have John on the team. His track record modernising IT operations and pioneering Agentic AI capabilities aligns perfectly with our vision for the future of Managed Services. Together, we're helping organisations harness AI to deliver faster outcomes, stronger security and greater operational efficiency.”
Kerry PurcellCEO, LAB3