Published: 22 May 2024
Transforming As A Services-Based Business In Cloud
Dedalus ANZ has transformed as a services-based business in the cloud, establishing a secure Azure landing zone and migrating R&D and customer services across in less than 12 weeks
As a global healthcare software provider with over 240 clinical software applications, Dedalus have served 540+ million people across 40 countries and over 7500 health care organisations. With their customers relying on them to deploy and maintain critical applications.
To transform to a services-based business in the cloud, with applications delivered as a managed service, Dedalus ANZ partnered with LAB3 to establish a secure and efficient cloud environment.
This included the secure migration of the R&D and Customer Support departments within a 90 day timeframe and without business disruption.
We now have applications we can deliver as a managed service, and what used to be weeks to months of engagement is now 16 minutes to deploy.
Stephen Burmester — CTO, Dedalus ANZ
Challenge
Dedalus ANZ needed to establish a secure, efficient cloud environment from which to make their many applications available to their customers as a service, while reducing the effort required to manage their own underlying technical estate. Provisioning of their clients' software had to be rapid, predictable and manageable at scale.
Additionally, they had to ensure the service and support they provided their customers 24 hours a day, 7 days a week, would not be impacted in any way—even as they migrated their Customer Support and Product Development teams to the cloud.
Approach
Dedalus used LAB3's expertise in using automation to build modern Azure landing zones to create "application blueprints", which allowed them to deploy their solutions to customers as a managed cloud service without requiring any on-premises infrastructure.
Dedalus secured their environment using LAB3's SIEM/SOAR solution, and engaged LAB3's 24x7, Microsoft MXDR certified Security Operations Centre (SOC) for ongoing threat detection and response.
Finally, they used LAB3's migration services and the AI powered planning, assessment, and discovery tool Dr Migrate to plan and facilitate the migration of their R&D and Customer Support departments, allowing them to meet their 90-day deadline for exiting their incumbent data centre without business disruption.
Impact
Dedalus' new "Application Managed Service" platform allows them to offer their software solutions to customers as cloud services, rolled out in minutes. This has translated into a dramatic improvement for their customers in both the time-to-value, and the operational overhead associated with their solutions.
Dedalus' streamlined cloud environment has freed up substantial business resources, enabling them to invest even further in customer service, customer support, and product development.
The work that we're doing with LAB3 (in the cloud), leveraging their use of automation to build landing zones and application blueprints where 'everything is code', is all about shortening the time to value for our customers.
Stephen Burmester — CTO Dedalus ANZ,